Yes. We operate 24/7 across Perth and surrounding areas.

You can choose where your vehicle is towed, including:

• Your preferred mechanic

• A panel beater

• Your home

• An insurance-approved repairer

Collision Towing also offers secure vehicle storage if you do not have a suitable location.

Please note:

• Storage fees will apply

• These fees will always be discussed upfront to ensure there are no surprises

• Your insurer may cover part or all of these costs

We strongly recommend contacting your insurance company as soon as possible to confirm what they will cover.

What should I do after my vehicle has been towed?

After your vehicle has been towed, it is important to act quickly.

• Contact your insurance company as soon as possible to begin the claims and recovery process

• Confirm where your vehicle has been taken

• Ask your insurer what costs they will cover (including towing and storage)

Please note:
While we aim to be fully transparent with all clients, we are not able to control the outcome or timelines of your insurance company.

We strongly encourage you to:

• Follow up with your insurer promptly

• Ensure your claim is being processed in a timely manner

Delays in contacting your insurer may result in additional costs that are not covered.

Yes. In most cases, you must provide clear consent (authority to tow) before the vehicle is moved.

This ensures:

• You agree to the price

• You approve the destination

• You understand the service being provided

No. Under WA law, tow truck operators must not:

• Pressure or harass you

• Mislead you about your rights

• Rush you into signing

If you ever feel unsure, take your time. A professional operator will respect your decision.

Yes. You have the right to choose:

• Your preferred repairer

• Your home

• An insurance-approved location

No one can force you to use a specific repairer or storage yard.

Yes, storage fees may apply if your vehicle is held in a storage yard.

At Collision Towing:

• We provide clear, upfront information about all storage costs

• Fees will be explained before your vehicle is stored

• We do not apply hidden charges

Important:

• Storage fees can increase over time if vehicles are not collected or processed

• Your insurance provider may cover these costs, but this varies by policy

To avoid unexpected expenses, please speak with your insurer as soon as possible after the tow.

Yes, especially for accident towing. Operators must:

• Provide clear pricing upfront

• Follow regulated or disclosed fee structures

• Avoid hidden charges

We always confirm pricing before dispatch.

1. Ensure everyone is safe

2. Call emergency services if needed

3. Move vehicles if safe to do so

4. Contact a trusted towing company

5. Do not feel pressured to accept the first tow offered

Yes, but:

• They cannot tow your vehicle without your permission

• You are not obligated to use them

You can always choose your own towing company.

WA laws require transparency to prevent:

• Unexpected fees

• Storage cost traps

• Misleading pricing

We provide clear, upfront pricing so you know exactly what to expect.

Storage fees may apply if your vehicle is taken to a holding yard.
We will always explain:

• Where the vehicle is going

• Whether storage fees apply

• How to avoid unnecessary costs

Before agreeing to a tow:

• Ask for the total price upfront

• Confirm the destination

• Avoid signing anything unclear

• Choose a local, reputable towing company

• Fully compliant with WA towing regulations

• Transparent pricing with no hidden costs

• Clear communication before, during, and after the tow

• Fast, reliable Perth-wide service

We tow:

• Cars and 4WDs

• Vans and light trucks

• Machinery and equipment

We aim for fast response times depending on your location and traffic conditions.

We are situated in Cockburn and should be at your location within 15 - 30 minutes

Yes. We regularly work with insurance claims and can assist with towing directly to repairers or holding yards as required.

1. Move your vehicle to a safe location if possible

2. Turn on hazard lights

3. Stay clear of traffic

4. Call us for immediate assistance

Safety is always the priority.

Yes. We provide accident towing and can transport your vehicle to:

• A repair shop

• Insurance assessment centre

• Your home or preferred location

Not always. If we have clear instructions and access to the vehicle, we can complete the tow without you present.

Please contact us if you have question relating to this.

Absolutely. Whether your car has a flat battery, engine failure, or mechanical issue, we can safely load and transport it.

No. In Western Australia, towing without consent is regulated. Legitimate operators will always require authorisation unless directed by authorities (eg. police).

Simply call us. We’ll ask:

• Your location

• Vehicle type

• Destination (If applicable)

• Situation (breakdown, accident, etc.)

We’ll then dispatch a driver immediately.

Yes. We operate professionally with the appropriate licensing and insurance required for towing in Western Australia.

What are my rights when using a tow truck in Western Australia?

Under WA towing industry reforms, you have the right to:

• Be told the full cost before the tow begins

• Receive a written or electronic authority to tow

• Choose where your vehicle is taken

• Get a receipt or invoice after the tow

• Be treated fairly without pressure or misleading conduct

We strictly follow these rules to protect our customers.