Privacy Policy
Last updated: October 2026
Collision Towing and Recovery respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, request a quote, book a towing or transport service, or otherwise interact with our business.
1. Information We Collect
We may collect personal information that is reasonably necessary to provide our towing, recovery and transport services, including:
Your name
Phone number
Email address
Pickup and delivery locations
Vehicle or equipment details
Information relating to your towing or transport request
Business or company details where applicable
Communications and enquiries you send to us
Information submitted through website forms or advertising enquiry forms
Our website may also automatically collect certain technical information, such as your IP address, browser type, device information and website usage data through cookies, analytics or similar technologies.
2. How We Collect Your Information
We may collect personal information when you:
Contact us by phone or email
Submit an enquiry or quote request through our website
Book or request a towing, recovery or transport service
Contact us through social media or online advertising
Communicate with our staff
Provide information to us in connection with an insurance, fleet, dealership or commercial transport service
In some circumstances, information may also be provided to us by third parties, such as insurers, roadside assistance providers, businesses, dealerships or other organisations arranging transport on your behalf.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and quote requests
Arrange and provide towing, recovery and transport services
Contact you regarding a booking or service
Coordinate vehicle or equipment collection and delivery
Process accounts, invoices and payments
Work with insurers, businesses and other relevant service providers
Improve our website, services and customer experience
Maintain business and service records
Send relevant service or marketing communications where permitted
Meet our legal and regulatory obligations
We will not sell your personal information.
4. Disclosure of Personal Information
Where reasonably necessary to provide our services, we may disclose personal information to third parties such as:
Employees, contractors and towing operators
Insurance companies
Fleet managers, dealerships or commercial clients
Payment, accounting and administrative service providers
Website, hosting, analytics and technology providers
Government authorities, emergency services or law enforcement where required or authorised by law
We only disclose information where it is reasonably necessary for our operations, to provide a requested service, or where required or permitted by law.
Some technology or cloud service providers we use may store or process information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled appropriately.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors use the website, improve website performance and support advertising and marketing activities.
These technologies may collect information such as your device type, browser, pages visited and interactions with the website.
You can control or disable cookies through your browser settings, although some website functionality may be affected.
6. Security of Your Information
Collision Towing and Recovery takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we take reasonable precautions to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below. We may need to verify your identity before providing access to personal information.
8. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us.
We will review your concern and aim to respond within a reasonable timeframe.
If your complaint relates to rights under the Australian Privacy Act and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).
9. Third-Party Websites
Our website may contain links to third-party websites or services. Collision Towing and Recovery is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on our website with the updated date shown at the top of this page.
11. Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:
Collision Towing and Recovery
Phone: 0456 689 191
Email: info@collisiontow.au
Website: collisiontow.com.au
Collision Towing and Recovery provides towing, recovery, vehicle transport and equipment transport services across Perth and Western Australia.